Terms and Conditions

Sisonke Fund Managers and Mentors (Pty) Ltd (VIXXEN)

Website Terms and conditions, security and returns policy.

The website is used to display and sell Haircare Products as described and defined in the website itself.

1. ABOUT OUR TERMS

1.1 These terms and conditions of use ("Terms") explain how you may use this website and any of its content ("Site"). These Terms apply between VIXXEN ("we", "us" or "our") and you, the person accessing or using the Site ("you" or "your").

1.2 The Site is not intended for persons younger than 13 years of age. If you are under 13 years of age, you should not provide your personal information on the Site.

1.3 You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

1.4 The Site is provided by us to you free of charge for information purposes only.

1.5 If you order any goods from the Site, separate terms and conditions will apply as set out in our purchase terms.

1.6 If you are a VIXXEN Representative, Consultant or Business Owner ("Representative"), you also agree to be legally bound by the terms and conditions contained in your agreement with VIXXEN (collectively with any terms and conditions attached thereto or incorporated therein), any applicable VIXXEN policies, codes of conduct or other related guidelines and the Representative Specific Website Terms set out at Clause 17. 2.

2. ABOUT US

2.1 We are Sisonke Fund Managers and Mentors (Pty) Ltd, a company registered in South Africa with registration number 2008/022025/07. Our address is 26 Summerglades, Lakefield, Benoni. You can contact us at neill@sisonkefund.co.za or call our relationship centre at +27 82 901 9526.

2.2 If you have any questions about the Site, please contact us at neill@sisonkefund.co.za.

3. USING THE SITE

3.1 The Site is for your own personal use.

3.2 We make no promise that the Site is appropriate or available for use in locations outside of South Africa. If you choose to access the Site from locations outside the South Africa, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.3 We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.

3.4 As a condition of your use of the Site, you agree to comply with our "Acceptable Use Policy" set out at Schedule 1 to these Terms and agree not to:

3.4.1 misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or

3.4.2 attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site.

3.5 We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.

4. REGISTRATION AND PASSWORD SECURITY

4.1 Use of the Site may require registration, particularly in order to access restricted areas of the Site.

4.2 We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.

4.3 You are responsible for making sure that your password and any other account details are kept secure and confidential.

4.4 If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

4.5 Any personal information you provide to us as part of the registration process will be processed in accordance with our "Privacy Policy" available on our websites.

5. INFRINGING CONTENT

5.1 We will use reasonable efforts to:

5.1.1 delete accounts which are being used in an inappropriate manner or in breach of these Terms; and

5.1.2 identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy, when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.

5.2 If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.

6. YOUR PRIVACY AND PERSONAL INFORMATION

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

7. OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS

7.1 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site ("Content") are owned by us and our licensors.

7.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

7.3 Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

7.4 Trademarks: our trademarks, including but not limited to VIXXEN are our trademarks. Other trademarks and trade names may also be used on the Site or in the Content. Use by you of any trademarks on the Site or in the Content is strictly prohibited unless you have our prior written permission.

8. SUBMITTING INFORMATION TO THE SITE

8.1 While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.

8.2 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

9. VIXXEN CONSULTANTS

9.1 VIXXEN Consultants are independent, self-employed distributors of VIXXEN products and are not otherwise affiliated with VIXXEN or any of our parent companies, subsidiaries of affiliates.

9.2 We are not responsible or liable for the statements, acts or omissions of Consultants, whether through or in connection with the Site or otherwise.

9.3 We do not have control over and are not responsible or liable for any text, images or other information or materials posted or customised by Consultants, that appear on the Site or any Consultants' personal online sites. We have not taken steps to confirm the accuracy or reliability of any Consultant Content or other materials communicated by any Consultant to you.

9.4 We do not make any representations or warranties as to the security of any communications between you and any Consultant undertaken using Consultant Content (for example, email links posted by Consultants) including as to the data privacy or data protection practices of any Consultant.

10. ACCURACY OF INFORMATION AND AVAILABILITY OF THE SITE

10.1 We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

10.2 We may suspend or terminate access or operation of the Site at any time as we see fit.

10.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.

11. HYPERLINKS AND THIRD-PARTY SITES

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party's website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.

12. LIMITATION ON OUR LIABILITY

12.1 Except for any legal responsibility that we cannot exclude in law, or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

12.1.1 losses that were not foreseeable to you and us when these Terms were formed;

12.1.2 losses that were not caused by any breach on our part;

12.1.3 business losses; and

12.1.4 losses to non-consumers.

13. EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

14. RIGHTS OF THIRD PARTIES

No one other than a party to these Terms has any right to enforce any of these Terms.

15. VARIATION

15.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.

15.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

16. DISPUTES

16.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

16.2 Relevant South African law will apply to these Terms. If you want to take court proceedings, the relevant courts of South Africa will have non-exclusive jurisdiction in relation to these Terms.

17. CONSULTANT SPECIFIC WEBSITE TERMS

17.1 CONTENT POSTED BY VIXXEN CONSULTANTS

17.1.1 Consultants represent and warrant that any information they provide in connection with their use of the Site is true, accurate and complete and that they will maintain and update such information as needed so that the information remains true, accurate and complete.

17.1.2 If Consultants choose to make any of their personally identifiable information or other information publicly available through or in connection with the Site, they do so at their own risk.

17.2 PROVISION OF RESOURCES

17.2.1 We may provide Consultants with certain resources and tools (including, without limitation, assistance with the creation of personalised online sites that contain VIXXEN branding and content and that may share URLs in whole or in part with the Site).

17.2.2 Consultants acknowledge and agree that neither VIXXEN or any of our parent companies, subsidiaries of affiliates (together "Affiliates") has control over, or is responsible for, any text, images or other information or materials posted by Consultants to the Site or such personalised online sites. Further, neither VIXXEN nor any Affiliate has control over, or is responsible or liable for any customisations made by Consultants to the Site or such personalised online sites, or any materials communicated by Consultants.

17.3 IDENTIFICATION

17.3.1 We may identify Consultants (for example, by means of a badge or other identified) while they use the Site.

17.4 RULES OF CONDUCT

17.4.1 To the extent that you are a Consultant who has been authorised or instructed by us to use the Site to promote the VIXXEN business opportunity, a Consultant may: (a) use the Site to advertise or offer to sell or buy goods or services for a business purpose, or otherwise promote any services, businesses or opportunities; and (b) reproduce, duplicate, copy, sell, resell, link to or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site.

SCHEDULE 1

ACCEPTABLE USE POLICY

1. PROHIBITED USES

1.1 You may use the Site only for lawful purposes. You may not use the Site:

1.1.1 in any way that breaches any applicable local, national or international law or regulation;

1.1.2 in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

1.1.3 for the purpose of harming or attempting to harm minors in any way;

1.1.4 to bully, insult, intimidate or humiliate any person;

1.1.5 to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;

1.1.6 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

1.1.7 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

1.2 You also agree not to access without authority, interfere with, damage or disrupt:

(a) any part of our site;

(b) any equipment or network on which the Site is stored;

(d) any equipment or network or software owned or used by any third party.

2. INTERACTIVE SERVICES

2.1 We may from time to time provide interactive services on the Site.

2.2 Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

2.3 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

2.4 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

2.5 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

3. CONTENT STANDARDS

3.1 These content standards ("Content Standards") apply to any and all material which you contribute to the Site (“Contribution”), and to any interactive services associated with it.

3.2 The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

3.3 We will determine, in our discretion, whether a Contribution breaches the Content Standards.

3.4 A Contribution must:

3.4.1 be accurate (where it states facts);

3.4.2 be genuinely held (where it states opinions); and

3.4.3 comply with the law applicable in South Africa and in any country from which it is posted.

3.5 A Contribution must not:

3.5.1 be defamatory of any person;

3.5.2 be obscene, offensive, hateful or inflammatory;

3.5.3 bully, insult, intimidate or humiliate;

3.5.4 promote sexually explicit material;

3.5.5 include child sexual abuse material;

3.5.6 promote violence;

3.5.7 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

3.5.8 infringe any copyright, database right or trade mark of any other person;

3.5.9 be likely to deceive any person;

3.5.10 breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

3.5.11 promote any illegal content or activity;

3.5.12 be in contempt of court;

3.5.13 be threatening, abusive or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;

3.5.14 be likely to harass, upset, embarrass, alarm or annoy any other person;

3.5.15 impersonate any person or misrepresent your identity or affiliation with any person;

3.5.16 give the impression that the Contribution emanates from AVON or one of its affiliates;

3.5.17 advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

3.5.18 contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; and

3.5.19 contain any advertising or promote any services or web links to other sites.

Sisonke Fund Managers and Mentors (Pty) Ltd (VIXXEN)

Privacy and Security Notice for Customers and Website Users

What does this Privacy Notice apply to?

VIXXEN IS fully committed to the responsible collection, use and care of the personal data of its customers and website users. This Global Privacy Notice for Customers and Website Users (“Privacy Notice”) provides you with information on how VIXXEN collects, uses, and shares personal data through our websites, products, mobile applications, or other sites that display this Privacy Notice. If you are in a jurisdiction that recognizes the concept of a Data Controller or similar, the Data Controller is the VIXXEN entity (including Group of Companies) with which you have a customer relationship. If you have a query about how your Personal Data is being used, you can contact the data controller through the Data Protection Officer at neill@sisonkefund.co.za

Key Definitions

Capitalised terms not otherwise defined in this Notice have the following meanings:
Personal Data means any information relating to an identified or identifiable living individual.
Sensitive Personal Data means any information relating to an individual’s racial or ethnic origin, political opinions, religious or other beliefs, trade union membership, criminal records/history or processing of genetic data or biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation. Depending on the country you are based sensitive personal data may also refer to personal information that, once leaked or illegally used, may cause harm to natural persons, including but not limited to information on specially designated status, financial accounts, individual location tracking, as well as the personal information of minors or information on social security, driver’s license, state identification, and passport numbers, precise geolocation, combination of email address, debit card, or credit card with security or access code, password, or other credentials allowing access-to-financial-account.

Processing means the use of personal data including collection, recording, organization, structuring, adaptation or alteration, analysis, retrieval, consultation, providing or blocking access to (including remote access), disclosure, dissemination, aligning, copying, transfer, storage, deletion, hosting, combination, destruction, disposal,or-other-use-or-handling-of-personal-data.

Data Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. In our company, the ultimate data controller is VIXXEN.,

Third Party means any natural person or legal entity, public authority, agency or any other body other than Data Subject, Data Controller, any vendor, supplier or service provider who solely or jointly process personal data on behalf of the Data Controller and acts on the Data Controller’s instructions.

Data Subject means the identified or identifiable living individual to whom the Personal Data relates.

Personal Data we collect and process

We collect, store, and process your Personal Data in a number of ways including when-you:
• Visit our websites, and branded pages and applications through third-party platforms;

• Register an account with us and/or purchase products through our website and visit one of our retail stores or counters,

• Provide data to our Customer Engagement, our Franchisees, direct marketing campaigns, or competitions

• Correspond with us across any of our channels (e.g. messaging platforms such as text-message live chat, social, media and email)

• Submit a review regarding our products at our websites, and branded pages and applications.

The following categories of Personal Data are followed by information about their source(s), purpose(s), legal bases and disclosure(s).

About Third-party sites

You may be able to access our website from a third-party site or vice versa. Your use of third-party websites is governed by the privacy policy of that site. Different terms and conditions and privacy policies may apply. They may send their own cookies or tracking files to your Device, and they may collect your Personal Data for their own purposes. That information is not subject to this Privacy Notice.

How long we store your Personal Data

We store your Personal Data processed for the purposes stated in this Notice and for the duration of our business relationship with you. Once our business relationship with you has ended and your data is no longer required for these purposes, we will delete your data, unless your data is required also for other purposes set out in this Privacy Notice, and/or is necessary to fulfil applicable legal or regulatory obligations. We also may store your data for dealing with any complaints regarding our products and services. Our retention periods are being determined as per the legal requirements of the country you are based.

How we share and disclose your Personal Data

External Auditors and Legal Advisors

• Other parties to whom we are authorised or required by law to disclose information;
• Law enforcement and other government authorities. To do so, the authority requires an appropriate judicial order or warrant, for which they need to demonstrate that the disclosure of the requested or intercepted information is required.

We may share or transfer your Personal Data in the course of any direct or indirect reorganization process including, but not limited to, mergers, acquisitions, divestitures, bankruptcies, and sales of all or part of our assets. Your Personal Data may be shared following the completion of such transaction and/or during the assessment pending transfer (subject to confidentiality requirements). If transferred, your Personal Data will remain subject to this Privacy Notice or a policy that, at a minimum, protects your privacy to an equal degree as this Privacy Notice unless you otherwise-consent.

We carry out Transfers Impact Assessments to implement supplementary measures to ensure your personal data is processed under the standards that apply to your territory.
Your Sensitive Personal Data will not be used for any additional purposes that are incompatible with the purposes listed above unless we provide you with notice of those-additional-purposes.

We do not sell your Personal Data or your Sensitive Personal Data, nor do we share it with third parties for cross-context behavioural advertising.

How we protect your Personal Data

We implement comprehensive technical, physical and organizational measures to ensure a level of security appropriate to the risk to the personal data we process and to ensure compliance with applicable legal requirements. These measures are aimed at safeguarding the ongoing integrity and confidentiality of personal data. We evaluate and improve these measures on an ongoing basis.

How we approach to children’s privacy

Where one of our websites may be intended for a younger audience, depending on the country our audiences are based we get consent from a parent or guardian in accordance with the applicable local law. If you learn that a child has, in violation of this Privacy Notice, registered for email newsletters, or otherwise provided their Personal Data, please report it to us using the contact information provided at the bottom of this Privacy Notice. If we become aware that an underage user has provided Personal Data without parental permission, we will terminate that account and delete all Personal Data provided by that user to the extent feasible and as soon as practicable. Depending on the country you are based, we may use your personal data to carry out age verification checks and enforce any such age restrictions.

Your rights in relation to the processing of your Personal Data

Depending on the country you are based, you may have some or all of the following rights:
• To obtain information on the personal data processed concerning you and to obtain a-copy of such data (right of access);
• To obtain the rectification of any inaccurate personal data and, having regard to the purposes of the processing, the completion of incomplete personal data (right to rectification) (please let us know if and to what extent your data stored by us has changed, so that we can rectify or update the respective data);
• If there are legitimate reasons, to request the deletion of the personal data (right to erasure);
• To request the restriction of the processing of the personal data, if the legal requirements are met (right to restriction of processing);
• To withdraw your consent at any time, if the data processing is based on consent, provided that such withdrawal does not affect the lawfulness of the previous processing of your data (consent withdrawal);
• To receive the personal data provided by you in a structured, commonly used and machine-readable format and to transfer this personal data to another controller or, if technically feasible, to have it transferred by us (right to data portability); and
• Not to be subject to a decision based solely on automated processing which produces legal effects concerning you or significantly affects you in a similar way, if the legal requirements are not met (not to be subject to automated processing).
• To object, where applicable law provides, to the processing of your data (right to object):
or which is being processed for the purposes of our legitimate interests (where applicable and depending on the country you are based) unless such interests outweigh your individual rights; and/or
or for direct marketing purposes, without any special reason

Depending on the country you are based, our digital marketing communications may provide unsubscribe or opt-out mechanisms that allow you to modify your communications preferences. Please note that if you opt-out of marketing communications, we may still contact you with non-promotional communications, such as those about ongoing business relations or administrative messages (e.g. updates on online orders).

In order to exercise your rights, including the withdrawal of your consent, please contact us. You may also designate an authorized agent to make a request on your behalf. In order to protect your data from unauthorized access or alteration by third parties, all requests regarding your personal information will be subject to verification of the identity of the requesting individual. We endeavour to respond to a verifiable request within required time frames.

A Data Subject who feels that we are not adhering to this Notice or applicable data protection laws with respect to his or her Personal Data may contact us to register a complaint; submit requests for exercising rights; or address any other issue arising under this Notice. Complaints by any person may also be referred to the DPO team by email here.

Without prejudice to any other remedies, you also have the right to lodge a complaint with a supervisory authority at any time.

Geolocation Data

If you have previously consented to sharing precise geolocation information with our Digital Services, you can choose to stop the collection of this information at any time by changing the preferences on your browser or mobile device settings.

Push Notifications/Alerts

If you have permitted one of our mobile applications to send you push notifications or alerts, you can deactivate these messages at any time in the notification settings on your mobile device.

Changes we make

We may update this Notice periodically and will revise the date at the bottom of this Notice to reflect the date when such update occurred. If we make any material changes in the way we collect, use, and/or share the personal information that you have provided, we will endeavour to provide you with notice before such changes take effect, such as by posting prominent notice on our Company website.

Continued use of the website constitutes acceptance of the new Privacy Notice. We encourage you to periodically review this page for the latest information on our privacy practices. Where required to do so by the applicable law depending on the country you are based, we may seek your prior consent to any material changes we make to this Privacy Notice.

In the event of any difference in interpretation or meaning between the English version and any other translation of this Privacy Notice, the English version shall prevail.

Effective Date : 14-11-2024

Returns Policy

1. Introduction

This Policy forms part of the General Terms and Conditions, and so words defined in the General Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

To process a return, refund or exchange please send an email to with your reasons to neill@sisonkefund.co.za - with your request and we will advise of the steps that you will need to follow.

Due to hygienic reasons, we cannot refund a product that has been used

2. Products that you purchased incorrectly or that are unwanted

You may return an unwanted product to us, provided:
1. it is unopened, undamaged and unused, with the original labels and stickers still attached;
2. you return the product to us together with the invoice you received from us or you log a return on the Website within 30 (thirty) days of delivery to you or collection by you of the unwanted product. After 30 (thirty) days, you can only return a product if it is defective.
3. If the product was received by courier you are responsible for the return courier fees.
Once we have inspected the Returned Product and validated your return, we will credit your account with the purchase price of the product within 10 -15 (ten to fifteen) working days of the return being received at our warehouse.

3. Product/s are damaged upon delivery

If a product is damaged at the time of delivery, please notify us within 7 (seven) days of such delivery or collection. The damage must be noted on the courier delivery receipt.

Preparing your products for a return To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

package your products safely and securely for protection during transit;
clearly mark your return reference number on the outside of the parcel.

Failure to adhere to any of these requirements may delay the processing of your request or result in its decline in full.

4. Charges and refunds

Refunds will be done electronically via electronic funds transfer (EFT) to a bank account nominated by you. In certain circumstances where possible, we may effect a credit card transaction reversal.
Refunds may take between 10 -15 (ten to fifteen) working days to process..
In order to process EFT refunds we will require a copy of the customers ID copy
We will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied against you for the refund.

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